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Installing FaxTalk Communicator on Windows Server 2003 results in an error during printer installation.
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When installing FaxTalk Communicator 4.5.x on Windows Server 2003 an error occurs when the installation program
attempts to install the FaxTalk Communicator printer driver. The error indicates that the printer driver is not compatible with Windows
Server 2003 because it is a Windows NT printer driver. In reality, the printer driver is in fact compatible with the Windows Server 2003 operating
system but changes made by Microsoft to the default support
for printer drivers in Windows Server 2003 significantly
restricts the ability to install what is known as a
"kernel-mode" driver. The printer driver used by FaxTalk
Communicator is based on a kernel-mode architecture and as a
result, the installation program encounters problem
when attempting to install the printer on a default
installation on Windows Server 2003.
The FaxTalk Communicator software can be correctly installed on a Windows Server 2003 operating system by changing
the default Windows policy for handling kernel-mode based printer drivers. To change the default Windows policy regarding the installation of
kernel-mode based printer drivers:
- Click Start, click Run and type GPEDIT.MSC
and click OK to open the Group Policy Object Editor.
- Under Local Computer Policy, expand the Computer Configuration, then expand Administrative Templates, and
finally, expand Printers.
- Right-click on the Disallow installation of printers using kernel mode drivers, and click
Properties.
- On the Setting tab, click
Disabled, and then click
OK.
- Close the Group Policy Object Editor.
With the change to the default Windows policy for handling kernel-mode based printer drivers, FaxTalk Communicator
will install and function correctly on a Windows Server 2003 operating system. All of the features and capabilities of FaxTalk Communicator will
be available when installed on a Windows Server 2003 operating system.
Note: FaxTalk Communicator is a single-user based application and installation on a server based operating
system such as Windows Server 2003 will not enable FaxTalk Communicator to act as a server based fax software. FaxTalk
Communicator will not provide
client-server based fax capabilities. FaxTalk Communicator will provide full functionality on Windows Server 2003 when accessed and
used directly from the machine running the Windows Server 2003 operating system.
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Document
Number:
KB4035
Applies
to:
FaxTalk Communicator
FaxTalk Communicator SE
Version
4.5.x
Operating System:
Windows Server 2003
Date
Created:
3/19/2004
Last Reviewed:
3/22/2004
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The information in this document
has been reviewed and is believed to be accurate. However, neither
Thought Communications Incorporated nor its affiliates assume any
responsibility for inaccuracies, errors, or omissions that may be
contained herein. In no event will Thought Communications
Incorporated or its
affiliates be liable for direct, indirect, special, incidental, or
consequential damages resulting from any defect or omission in this
document, even if advised of the possibility of such
damages.
Thought Communications Incorporated reserves the right to make
improvements or changes to this document and the products and
services described at any time, without notice or obligation. This
information applies to the continental United States and Canada
only, unless specifically stated otherwise.
FaxTalk is a registered trademark of Thought
Communications Incorporated. Other trademarks and trade names may be
used in this document to refer to either the entities claiming the
marks and names or their products. Thought Communications
Incorporated disclaims any proprietary interest in the marks and names of
others. | |