FaxTalk End Of Life (EOL) Support Policy
Thought Communications is committed to providing high quality, reliable fax and voice messaging software solutions to our customers. As a result of this commitment we have established a FaxTalk software End Of Life (EOL) policy.
To ensure that Thought Communications continues to deliver innovative and reliable products at a reasonable cost to our customers it becomes necessary from time to time to discontinue older software versions, products or product packages that meet the guidelines for the FaxTalk software EOL policy.
A FaxTalk product enters EOL status on the date of the release of the next major release of the software or the announcement of the discontinuation of the product. Product End Of Service (EOS) occurs six months from the date of the product entering EOL status.
The following conditions apply to all EOL products:
- Thought Communications will no longer provide direct technical support for the product at the End Of Service (EOS) date.
- Thought Communications will not produce any additional updates or fixes for defects for the product.
- Thought Communications will no longer provide download access to ESD software for the product.
Product EOL does not prevent an installed product from operating and you can continue to use the software after the product has entered EOL status. Users of EOL software are encouraged to upgrade or migrate to newer versions of FaxTalk software.
The following retail products have reached EOL: