FaxTalk Frequently Asked Questions

Can I use names and addresses from Microsoft Outlook in FaxTalk?

Yes, you can access your contacts stored in supported versions of Microsoft Outlook directly from FaxTalk FaxCenter Pro.

Does FaxTalk support Window 10?

Yes, FaxTalk supports Windows 10. The FaxTalk software also supports Windows 8/8.1, Windows 7, Windows Server 2008, Windows Vista, Windows Server 2003, Windows XP and Windows 2000. (FaxTalk supports both 32 bit and 64 bit versions of these operating systems)

Does FaxTalk FaxCenter Pro work with a DSL or Cable Modem?

Currently, the hardware used in DSL and Cable based modems does not support the ability to send and receive faxes or perform voice messaging operations. Until DSL and Cable modems support the commands necessary for software such as FaxTalk you will not be able to use DSL or cable modems with FaxTalk. This is true for all fax and voice messaging software.

Can I order the FaxTalk and have it electronically delivered or does the software have to be shipped to me?

Yes, when you order the software online, you have the option to select ESD Download as the delivery method. This will result in you being able to download the purchased software directly from the Internet instead of paying for the cost of shipping and waiting for delivery.

Will FaxTalk answer the phone when my computer is in sleep mode?

Yes, but this really is an issue that depends entirely on the computer and modem hardware. When a computer is in sleep mode, and an incoming call occurs, the modem hardware is actually responsible for “waking” up the computer. This is commonly referred to as a “Wake on Ring” feature. Once the computer has been told to “wake up” by the modem hardware, the FaxTalk software will be waiting for the modem to report the incoming call and will answer the phone accordingly. You should check with your modem or computer manufacturer to determine if your modem supports “Wake on Ring” when in sleep mode.

Can FaxTalk answer the phone when I’m logged out of Windows?

Yes, FaxTalk runs as a service under Windows and can answer calls and send faxes while logged out of Windows.

Does FaxTalk support using a scanner to scan documents when creating a fax?

Yes, using a TWAIN-based scanner, you can scan documents directly from the Send a Fax screen.

Can I configure fax on demand mailboxes in FaxTalk Messenger Pro to send the requested fax documents to a number entered by the caller?

Yes, the fax on demand mailboxes in FaxTalk Messenger Pro support both the ability to send requested documents on the same phone call and to a number entered by the caller. When you create the fax on demand mailbox you have the option of selecting the delivery method.

Can I order the FaxTalk Messenger Pro and have it electronically delivered or does the software have to be shipped to me?

Yes, when you order the software online, you have the option to select ESD Download as the delivery method. This will result in you being able to download the purchased software directly from the Internet instead of paying for the cost of shipping and waiting for delivery.

Will FaxTalk Messenger Pro answer the phone when my computer is in sleep mode?

Yes, but this really is an issue that depends entirely on the computer and modem hardware. When a computer is in sleep mode, and an incoming call occurs, the modem hardware is actually responsible for “waking” up the computer. This is commonly referred to as a “Wake on Ring” feature. Once the computer has been told to “wake up” by the modem hardware, the FaxTalk Messenger Pro software will be waiting for the modem to report the incoming call and will answer the phone accordingly. You should check with your modem or computer manufacturer to determine if your modem supports “Wake on Ring” when in sleep mode.

Can FaxTalk answer the phone when I’m logged out of Windows?

Yes, FaxTalk runs as a service under Windows and can answer calls and send faxes while logged out of Windows.

How many lines does FaxTalk Multiline Server support?

The FaxTalk Multiline Server software supports up to 8 modems/lines.

What modems do you recommend for use with FaxTalk Multiline Server?

FaxTalk supports a wide range of modems and should work with just about every data/fax or data/fax/voice modem available. While we do not recommend specific modems we do have a list of modems that we feel are reliable.